Ingestion & Support Engineer
Job Purpose
Work with customers to coordinate the receipt, processing, and verification of historical data for import into Mimecast’s archive.
Primary Duties and Responsibilities
- Serve as the customer’s primary point of contact for historical data ingestion.
- Explain detailed data requirements to customers and assist in pre-sales calls as necessary.
- Coordinate and verify receipt of customer data to ensure it meets defined standards.
- Manage simultaneous customer ingestions in dedicated environment to ensure processing capability is fully utilized.
- Provide verification and reconciliation to customer at completion of project.
- Routinely engage with customers to address general platform questions as they relate to historical data import.
- Create internal FAQ’s and work to streamline processes as appropriate.
- Provide exceptional support to Mimecast customers, partners, resellers, and internal staff.
Person Specification
- Deep understanding of internet fundamentals and email delivery
- Experience with Microsoft Exchange and Active Directory or other email platforms
- Experience with relational databases, SQL, and command line scripting
- Knowledge of Windows Server and familiarity with VM’s
- Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
- Detail oriented individual that enjoys working with customers
Reward
The role offers a competitive salary and benefits package. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.
Please send a cover letter and resume to careers@mimecast.com if you wish to apply for the position.
